Terms & Conditions

Doc24Hr India Private Limited (hereinafter referred to as “Doc24Hr”) operates the website www.doc24hr.com, which provides the services of Tele Consultancy for patients in collaboration with Doctors, E Clinic Partner, Hospitals, Nursing Homes, Health Workers, and Medical Stores that are equipped with Tele Consultancy facilities from various healthcare providers.

 

The doctor is a medical professional having his/her registration number licensed under relevant medical authority/council/body/any other nomenclature.

 

E-Clinic Partner (ECP) is a Health Worker, Medical Store, Non-Governmental Organization, Charitable institution, Hospital, Nursing home, or any other similar body under any other nomenclature who will assist in a consultation session for a registered parent with Empanelled Doctor of Doc24Hr platform.

 

 

PART – A

1.    Doc24Hr is only a technology-based platform provider and aggregator for various Healthcare and Telemedicine services. This platform is used to enhance the digital health ecosystem of our country. 

 

2.    Doc24Hr has the right to collect and display feedback for the Doctor or ECP. This feedback is based on inputs provided by the patient during the telemedicine services on this platform.

 

3.    Doc24Hr is not responsible for any wrong or incorrect information of Doctors/E Clinic partners such as his/her qualifications, specialties, work experience, or registration number allotted by a pertinent government regulatory body.

 

4.    Doc24Hr is not responsible if any Doctor/ E Clinic partner indulges in any unethical practices. The practice that is not prescribed by Telemedicine guidelines, or MCI (i.e. Medical Council of India). Doc24Hr reserves the right to take necessary legal action in such a case.

 

5.    Doc24Hr is not responsible for any kind of gross negligence or willful misconduct of the Doctor/E Clinic partner.

 

6.    The Doc24Hr reserves the right to deactivate the profile of the Doctor/E Clinic Partner when he or she is found indulging in any unethical practice.

 

7.    Doc24Hr has the right to place advertisements and publicity materials of its choice. These advertisements include information about parties other than themselves for commercial use that one can store on the application through electronic means.

 

8.    This platform is not meant for any medical emergency consultations. If you experience any medical emergency, call a healthcare professional instantly. Doc24Hr will not be responsible for any litigation arising out of such situations.

 

9.    The Doctor agrees to share a part of its consultancy fee to Doc24Hr for providing a technology-based healthcare platform and to ECP for assisting the Doctor in carrying out medical consultations.

 

10.  Doc24Hr does not guarantee to the Doctors/ECP for the minimum or otherwise the number of visits of the patient to this platform. The number of patients that visit this platform may depend on several factors and Doc24Hr does not undertake any responsibility for the same.

 

 

PART – B

 

11.  Doc24Hr may display the profile information of the Doctors on its website or mobile app. This may include information such as their qualifications, specialties, work experience, etc. so that patients can make an informed choice before taking a medical consult. The onus of ensuring the accuracy of this information is on the Doctor and Doc24Hr is neither responsible nor liable for the accuracy of this information. If incorrect, the Doctor must inform Doc24Hr of the same immediately and ensure that the amended information is added at the earliest.

                

12.  Doc24Hr reserves the right to display or remove any profile created on its platform with or without providing advance notice of the same to the concerned Doctor. Doc24Hr is also not liable for inactive, inaccurate, incomplete, obsolete, or any other fraudulent information entered in their profile by Doctors added to Doc24Hr website or mobile app. In case a doctor provides wrong information and qualifications, Doc24Hr reserves the right to take appropriate legal action against the doctor.

 

13.  If a doctor is found to indulge in any unethical practices as laid down by MCI, Telemedicine, or any other applicable Guidelines, his profile will be deactivated without notice.

 

14.  Doctors will bear the responsibility for the use of Doc24Hr services following the applicable laws and MCI or Telemedicine guidelines. Any contravention of the same while using Doc24Hr products or services will be the sole responsibility of the Doctor and Doc24Hr will not be responsible for it.

 

15.  Doctors agree to use the Website and the Mobile App to provide Medical Consult and shall not use the Services offered by Doc24Hr for any unauthorized and unlawful purpose.

 

16.  Doctors agree not to post any comment or upload any Content which is defamatory, obscene, or objectionable, and Doc24Hr reserves the right to remove any such comments. Doc24Hr may arbitrate such comments at its own discretion, as a violation of agreed-upon terms and conditions. It is agreed that Doc24Hr is neither responsible nor liable for any such comments.

17.  Doc24Hr has no role in influencing the treatment of the patient. In case of any untoward incident arising out of this, Doc24Hr must not be held responsible for that.

     

18.  Doctors can set their consultation fees according to their specialization. The doctor agrees to share a part of its consultancy fee to Doc24Hr for providing a technology-based healthcare platform and to ECP for assisting the Doctor in carrying out medical consultations.

 

19.  Doc24Hr does not guarantee to the Doctors / ECP for the minimum or otherwise the number of visits of the patient to this platform. The number of visit of the patient to this platform may depend on several factors and Doc24Hr do not undertake any responsibility for the same.

 

20.  The Doctors profile picture and content including audio or video mode and are used by Doc24Hr only for promotional or advertising purposes.

 

21.  If a doctor fails to give a consultation, the payment received altogether will be refunded to the patient.

 

22.  This platform is not meant for any medical emergency consultations. If you experience any medical emergency, call your healthcare professional immediately without any delay. Doc24Hr will not be responsible for any litigation arising out of such situations.

 

23.  The doctor shall be responsible for any losses or injuries caused by any lawsuit or claims for any gross negligible or willful misconduct in due discharge of its services.

 

I (Doctor) hereby declare that I have read and understood the term and conditions and give my consent without any external pressure or influence.

 

By using our Doc24Hr platform (Website and App), you are accepting the practices set out in this privacy policy and terms and conditions.

 

 

PART – C

 

24.  ECP shall be under obligation to use this technology-based platform of Doc24Hr in the capacity of an authorized partner for intermediaries between Doc24Hr and Doctor.

 

25.  ECP shall be under obligation for any losses or injuries caused by any lawsuit or claims for any gross negligible or willful misconduct in due discharge of its services or incapacity of its intermediaries.

 

26.  Doc24Hr displays the profile information of the ECP on its Website or Mobile App, including but not limited to their Qualifications, Specialties, and Work Experience. The onus of ensuring the accuracy of this information is on the ECP and Doc24Hr is neither responsible nor liable for the accuracy of this information. If incorrect, the ECP must inform Doc24Hr of the same immediately and ensure that the amended information is added at the earliest.

27.  Doc24Hr reserves the right to display or remove any profile created on its platform with or without providing advance notice of the same to the concerned ECP. Doc24Hr is also not liable for inactive, inaccurate, incomplete, obsolete, or fraudulent information entered in their profile by ECP added to Doc24Hr’s website or mobile app. In case an ECP provides wrong information and qualifications, Doc24Hr reserves the right to take appropriate legal action against the doctor.

 

28.  If an ECP is found to indulge in unethical practices as laid down by MCI, Telemedicine, or any other Guidelines, his or her profile will be deactivated without notice.

 

29.  ECP will bear the responsibility for their use of Doc24Hr Services following MCI, Telemedicine, or any other Guidelines. Any contravention while using Doc24Hr products or services will be the sole responsibility of the ECP and Doc24Hr will not be liable or responsible for it.

 

30.  Doc24Hr reserves the right to collect and display feedback for all ECP listed on its website or mobile app.

 

31.  ECP agree to use the Website and the Mobile App to provide Medical assistance to Doctor and shall not use the services offered by Doc24Hr for any unauthorized and unlawful purpose.

 

32.  ECP agrees not to post any comment or upload any Content which is defamatory, obscene, or objectionable, and Doc24Hr reserves the right to remove any such comments. Doc24Hr may determine such a comment, at its discretion, as a violation of agreed-upon terms and conditions. Doc24Hr will not be responsible for any such comments /contents.

 

33.  Doc24Hr has no role in influencing the treatment of the patient. In case of any untoward incident, Doc24Hr must not be held responsible for this.

 

34.  If a doctor fails to give a consultation, the payment received altogether will be refunded to the patient.

 

35.  This platform is not meant for any medical emergency consultations. If you experience any medical emergency, call your healthcare professional immediately as Doc24Hr is not responsible for any litigation arising out of such situations.

 

36.  ECP act as an intermediary or facilitator between doctor and patient through a technology-based platform provided by Doc24Hr.

 

37.  It shall be the duty of ECP to use or place the components of the medical kit so provided as per the directives of Doc24Hr.

 

38.  In case of inadvertently wrong or incorrect information, the ECP must inform Doc24Hr at the earliest and the same shall be incorporated immediately at the relevant place.

 

39.  ECP shall be under obligation to not indulge in any unethical practices as prescribed by MCI Guidelines or any other applicable law.

 

40.  Our Franchise Fee is only meant for accessing our all impaneled Doctors and the same is non-refundable once an account of ECP is activated.

 

41.  The Doctor agrees to share a part of its consultancy fee to Doc24Hr for providing a technology-based healthcare platform and to ECP for assisting the Doctor in carrying out medical consultations.

 

42.  The earnings for ECP mentioned in our platform are based on surveys and feedback for a particular point in time. The earning for ECP is based on estimation and Doc24Hr does not vouch for its accuracy.

 

43.  Doc24Hr does not guarantee to the Doctors / ECP for the minimum or otherwise several visits of the patient to this platform. The number of visit of the patient to this platform may depend on several factors and Doc24Hr do not undertake any responsibility for the same.

I (ECP) hereby declare that I have read and understood the term and conditions. I acknowledge these terms and conditions without any external pressure or influence.

By using our Doc24Hr platform (Website and App), you are accepting the practices set out in this privacy policy and terms and conditions.

PART – D

44.  All consultations on the Doc24Hr platform will be provided by impaneled Doctors.

 

45.  Patients with limited mobility or those who are living far away may use this technology-based application for follow-up consultation and for getting their medical reports checked.

 

46.  Doctors will provide consultation based on their knowledge and the symptoms described by the patient. However, without physical examination, some symptoms may get missed out. In such a situation the consulting doctor is not considered at fault.

 

47.  Post consultation, if there is no or inadequate improvement in health, please visit a doctor at your nearest hospital immediately.

 

48.  These consultations are not valid for any medico-legal purposes.

 

49.  This platform is not meant for any medical emergency consultations. If you experience a medical emergency, immediately visit a Doctor. In all cases of emergency, the patient must be advised for in-person interaction with a Registered Medical Practitioner at the earliest.

 

50.  Doc24Hr will not be responsible for any litigation arising out of such situations.

 

51.  Doc24Hr is not an alternative to a physical examination from a doctor. The main idea behind this application is to provide qualified medical consultation in remote areas with limited or no availability of doctors so that patients do not ignore symptoms and that these life-threatening diseases can be detected at a very earlier stage.

 

52.  Doc24Hr may share your personally identifiable information only with the registered specialist or hospitals with Doc24Hr and only when you are referred to a specialist with your consent.

I (Patient) hereby declare that I have read and understood the above terms and conditions. I acknowledge these terms and conditions without any external pressure or influence.

By using our Doc24Hr platform (Website and App), you are accepting the practices set out in this privacy policy and terms and conditions.

 

PART – E

53.  The relevant records for the medical treatment shall be preserved for the desired period as required by the law. And the same may use for the improvement of the healthcare service provided Doc24Hr technology-based platform.

 

54.  This platform is not meant for any medical emergency consultations. In all such cases of emergency, the patient must be advised for in-person interaction with a registered medical practitioner immediately. Doc24Hr will not be responsible for any litigation arising out of such situations.

 

55.  We may make changes or modifications to our privacy policy from time to time. Any changes or modifications that you implement will get effective immediately upon posting the revisions on the website. Please check the revision date at the top of this page to actuate whether the policy has been modified since you last reviewed it or not.

 

56.  Doc24Hr may use or allow third-party advertisement including third-party banners, badges, textual advertisement, and content.

 

57.  You must be 18 years of age or older to register, use the Services, or visit or use the Website in any manner.

 

58.  By accessing, browsing, transacting, or availing of any services on this website. You signify your agreement to be bound by the terms and conditions and privacy policy. Further, by accepting these terms of use, you also accept and agree to be bound by Doc24Hr’s privacy policies, guidelines, terms, and conditions as are applicable to access, browse, or transacting on the website, or availing of any of these services.

 

 

59.  The company reserves the right to change or modify these terms and conditions or policy guidelines at any time and at its sole discretion. Any changes or modifications will get effective immediately once you post the revisions on the website. You should periodically review these terms and conditions and privacy policies, so as to figure out the terms and conditions and privacy policies that apply to your use of the website.

 

60.  Cancellation and Refund Policy

a)    Doc24Hr India Private Limited will refund the full amount for the cancellation of an appointment if cancellation is done 6 hours before the scheduled time.

b)    If the appointment is cancelled within 6 hours of the scheduled appointment then no refund would be provided.

c)    In case of refund, your money would be refunded to your account by reversal of transaction as per the payment mode within 15 working days of the cancellation of your scheduled appointment.

d)    For any delay in refund of the money due to any unforeseen conditions. Doc24Hr would not be liable to pay you any extra amount as compensation for the delay.

e)    Doc24Hr shall have the right to refund the payment in case the Doctor fails to provide the services within 24Hr of the request made by the patient.

f)     If you have any questions or queries on how to get your refund regarding the cancellation of your scheduled appointment, feel free to contact us.

61.  Doc24Hr is not liable for any downtime or delay or unavailability of the technology-based application caused by circumstances beyond Doc24Hr’s reasonable control. This delay may be caused due to cyber-attacks, acts of God, floods, fires, earthquakes, civil unrest, acts of terror, strikes, internet service provider failures or delays, or denial of service attacks.

 

62.  Doc24Hr shall not be liable for any downtime or delay or unavailability of the Application in case of technological, App, Website development /maintenance /upgradation /or any other enforceable circumstances.

 

63.  If any provision of the terms and conditions and privacy policy is held by a court of competent jurisdiction or an arbitral tribunal under applicable law. Then such provision shall be excluded from this agreement. And the remainder of the agreement shall be interpreted as if such provision were so excluded and shall be enforceable by its terms and conditions. However, in such an event, the agreement shall be explained to give effect, to its greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as tenacious by such court of competent jurisdiction or arbitral tribunal.

 

64.  In the event of any dispute arising from the construction and performance of these terms and conditions and privacy policy, either party can submit the relevant dispute to the sole arbitrator appointed by Doc24Hr. The arbitration shall be governed by the Arbitration and Conciliation Act 1996 which can be amended from time to time. This arbitration is final and binding on both parties according to the legal documentation.

 

65.  Content on the Doc24Hr platform available on the website, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is targeted at the general public for informational purposes only and does not constitute any professional medical advice, diagnosis, treatment or any recommendations.

 

66.  No content of this terms and conditions and privacy policy shall be deemed to be waived and no breach excused unless such waiver or consent shall be in writing and signed by Dco24Hr. Any consent by Doc24Hr to, or a waiver by Doc24Hr of any breach by you, whether expressed, shall not constitute consent to, waiver of, or excuse for any other subsequent breach.

Contact Us:

Address :- 160, Pratap Khand, Jhilmil Colony, Vivek Vihar, Delhi-110095

Phone no: +91 9999-44-19-55

Mail Id: info@doc24hr.com

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